FAQ’s

  • 1. Is Satrac Tracking available across South Africa?

    Yes, Satrac Tracking is available across South Africa.
  • 2. Can I use Satrac to Request Assistance for someone else?

    Yes you can link to other organisations.
  • 3. How is Satrac different from other communication safety groups?

    Satrac is a passive system, that unlike other systems is available when you need it. The system remains off until you are in trouble. You only need to recharge once a year.
  • 4. Will Satrac use all of my data and airtime?

    No, we do not use your data or airtime.
  • 5. Will people be able to hack my Satrac SOS Unit for my location?

    No, we use our own protocol and a 128 bit encryption.
  • 6. What happens if I have no signal during an emergency?

    We use the GSM network, the system has algorithms to ensure the best result.
  • 7. If my cell phone is on but I do not have data will you be able to assist me in an emergency?

    Yes we certainly will.
  • 8. Is the Satrac SOS Panic Device waterproof?

    Yes it is waterproof.
  • 9. What happens if I lose my device?

    If you lose the device, you will need to report it to us asap. It will be replaced.
  • 10. What happens when my subscription expires?

    You can choose to renew or cancel the contract. You will be notified via the App.
  • 11. Are there any additional fees for call outs and medical services?

    Yes. We provide the service to link you to these services at the best rate possible.
  • 12. How do I change my payment information?

    You can change your information on our website or via email.
  • 13. How long will it take to get my device once I have ordered it?

    We carry stock so depending on distance, within a week.
  • 15. If I fill in my personal information, will my information be sent to third parties and will I get a million spam calls?

    No we do not share any information.
  • 16. How do I request assistance telephonically?

    You can contact the call centre on the number supplied on our website.